Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive setting, empowering our employees to be their authentic selves.
We are seeking a skilled DocuSign CLM Administrator and Workflow Developer to join our Business
Technology team. This role is responsible for administering, configuring, and maintaining the DocuSign
CLM platform, including users, permissions, templates, workflows, metadata, and repositories, and for
building and maintaining the commercial document templates and workflows used to generate, route,
negotiate, and execute Five9’s customer agreements.
The ideal candidate has at least three years of business systems administration experience, including at
least two years of hands-on DocuSign CLM administration, and holds a Certified DocuSign CLM
Administrator credential,
with a Certified DocuSign CLM Workflow Developer credential strongly
preferred.
The position is a hybrid role combining in-office and work-from-home days, based in Chennai or
Bengaluru, India, and requires regular overlap with United States business hours, including work until
approximately 11:30 PM India Standard Time when needed.
Key Responsibilities
• Administer, configure, and maintain the DocuSign CLM platform, including users, permissions,
templates, workflows, metadata, and repositories.
• Create and maintain commercial document templates — including Master Services Agreements,
service orders, order forms, amendments, and renewals — using legal language and clauses
approved by the Legal team.
• Develop and maintain DocuSign CLM workflows for document generation, review, approval,
negotiation, signature, storage, amendments, and renewals.
• Configure conditional content and
📌 Enterprise App Admin II (Chennai)
🏢 Five9
📍 Chennai