FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential

The Prospect

As a Customer Engineer within FICO's Customer Support organization, you'll be the technical bridge between FICO's platform and the customers who depend on it
to make better decisions, faster. FICO's mission is to help businesses in more than 100 countries use data, analytics, and decision management technology to improve outcomes, from credit risk to fraud prevention, and in this role you'll help turn that mission into working, reliable solutions in customers' hands. You'll own moderately complex customer engagements end to end, from configuration and integration through deployment and incident response, operating with meaningful autonomy while continuing to build the deeper platform expertise, judgment, and mentoring skills that define more senior Customer Engineers.

What You'll Contribute
- Lead customer engagements involving configuration, integration, environment setup,



and solution deployment — working from moderately-defined requirements and using sound judgment to fill in the gaps. Guide customers through onboarding, data integration, and troubleshooting, escalating only when complexity exceeds your scope.
- Contribute to AI-enabled customer solutions, including integrations involving Generative AI, LLM-based capabilities, intelligent automation, and AI/ML workflows. Independently evaluate practical use cases and integration patterns, and help shape how emerging AI capabilities get built into reliable customer solutions.
- Execute technical work to a high bar of quality, security, resilience, scalability, and performance, applying FICO-defined patterns while identifying where they need adapting. Proactively surface technical risks, dependencies, data gaps, and environment constraints — and resolve the more routine ones yourself before they reach senior

📌 Customer Engineering – Engineer II (Bengaluru)
🏢 FICO
📍 Bengaluru