- Manage a team of Relationship Managers responsible for handling day to day post sales queries and complaints.
- Manage post sales back end operations from on boarding till possession handover.
- Driving collections.
- Handling post sales and post possession escalations.
- Ensure complete compliance with the process as per the approved Standard Operating Procedures.
- Identifying process gaps and provide appropriate suggestions in improving the process post discussion with Senior Management and Internal Stake holders.
- To maintain and check MIS reports on weekly, monthly and quarterly basis and share performance review data basis the AOP.
📌 Deputy General Manager (Mumbai)
🏢 Runwal Realty
📍 Mumbai
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