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Join the Genetic Callnet Consultancy Pvt. Ltd. team as a Full Time Service Delivery Manager on Erekrut, specializing in Service Delivery Manager in the IT Services and consulting industry. We are seeking talented individuals with a passion for IT Sales & Marketing and educational qualifications ranging from 11-15 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

Job Title: Service Delivery Manager – Wintel / Infrastructure

Location: Bangalore

Experience: 12+ Years

CTC: Up to ₹30 LPA

Notice Period: Immediate to 30 Days

Work Mode: Hybrid

Role Overview

We are looking for an experienced Service Delivery Manager with a strong Wintel/Infrastructure background to lead infrastructure support teams, manage enterprise customers, and drive SLA/KPI performance. The ideal candidate should have solid experience in Windows infrastructure, team leadership, customer management, service delivery, and ITIL-based operations.

Key Responsibilities




- Lead Wintel/Windows Infrastructure service delivery and operations.
- Manage and mentor infrastructure support teams across L1/L2/L3.
- Own SLA, KPI, CSAT, and overall operational performance.
- Drive Incident, Problem, Change, and Escalation Management as per ITIL.
- Manage customer relationships, escalations, and service reviews.
- Conduct and lead QBRs and monthly/weekly service reviews with customers.
- Prepare and present MIS, KPI, SLA, and performance reports to customers and management.
- Coordinate with internal teams, vendors, and stakeholders to ensure smooth service delivery.
- Drive continuous improvement, automation, and operational efficiency.
- Ensure compliance, governance, and process adherence.

Mandatory Requirements
- 12+ years of experience in IT Infrastructure/Wintel.
- Strong hands-on experience with Windows Server, VMware, and enterprise infrastructure.
- Prior experience in Team Leadership / Service Deliver

📌 Service Delivery Manager (Bengaluru)
🏢 Genetic Callnet Consultancy
📍 Bengaluru