Overview

This is a contract position for a 12-month period to support Waters with the increased volume due to business acquisition.

Waters is in the middle of one of the most significant transformations in its history — a new ServiceNow HR Service Delivery platform going live, an AI-powered employee experience layer being deployed, and an HR team being rebuilt for scale. The HR Service Delivery Specialist (Temp) sits at the centre of it all. This isn't a back-office processing role. You'll be the human anchor of a digital-first HR service model — the person who picks up where AI leaves off, applies professional judgement where no knowledge article can, and resolves cases that matter to real employees at real moments in their working lives.

Most HR shared services roles ask you to follow a script. This one asks you to think. You'll carry a full Tier 1 caseload in ServiceNow HRSD across the complete employee lifecycle — onboarding, data changes, payroll queries, benefits, leave, compensation planning, and more. You'll use Now Assist and EmployeeWorks to work faster and smarter,



own your cases end-to-end, and reach sound conclusions without waiting to be told what to do. Being the primary human point of contact for employees and managers whose issues the virtual agent or Knowledge Base could not resolve, this is a volume-driven role: breadth of case type across the full employee lifecycle, is what the role optimises for.

HRSDC's service catalogue will keep expanding as the HR org design and RACI analysis work progresses, and Specialists at this level will take on additional service categories from various HR Centres of Excellence over time.

Based at Waters' Global Capability Centre in Bangalore on a hybrid Tuesday–Thursday in office model, you'll be part of a globally connected team spanning the USA, Ireland, China, and India.

Responsibilities

Employee Lifecycle & Onboarding
- Own end-to-end written offer delivery via iCIMS following verbal offer discussion and co

📌 HR Shared Services Specialist (Bengaluru)
🏢 waters
📍 Bengaluru