Job Description

Title: Customer Support Specialist / Application DBA
Department: Customer Support
Location: Hybrid in Chennai, India

About Aria Systems:
Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. We eliminate billing bottlenecks and enable companies to rapidly introduce and evolve their offerings, bundles, and promotions.
We are seeking talented, passionate individuals with strong track records and relevant expertise to help us achieve our goals. Aria is a fast-moving company with a dynamic, collaborative culture where you can learn from your peers and make meaningful, visible contributions that benefit our world-class customers and partners.

Department Overview
The Customer Support team is responsible for helping customers successfully use Aria’s products and services by providing timely assistance, resolving issues, and ensuring a positive experience.

Position Summary
Reporting to the Customer Support Manager, you will provide functional, technical,



and application support for the Aria Subscription Billing platform and its associated third-party integrations. Supporting clients, business partners, and internal teams, you will research and resolve application issues, investigate functional inquiries, and address related trouble tickets with accurate, timely, and comprehensive solutions that drive customer satisfaction, renewals, and referenceability.
You will be engaged throughout the entire customer lifecycle—partnering with Implementation Service Managers, Customer Success Managers, and Sales Engineers to support prospects and newly implementing clients, as well as delivering high-quality, end-to-end service to our production customer base.
This role requires robust verbal and written communication skills, excellent customer service, and proven problem-solving abilities. You must be able to analyze, research, and resolve moderately complex customer inquiries; translate functional requests into system requir

📌 Customer Support Specialist (Chennai)
🏢 Aria Systems
📍 Chennai