Description
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in
2017 through a joint venture between Pest Control India and Rentokil, it operates across 300
locations, aiming to set current standards in customer service. The company focuses on
industry-leading operations through best practices, innovation, and digital technologies. In 2024,
Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and
footprint further.
For more details: https://www.rentokil-pestcontrolindia.com

About the Role:
● The Executive - Customer Experience is responsible for client retention, renewals & price
increase, up-selling and Compliant Management related to commercial clients.
● The incumbent will have to work as part of a multi-functional team, and this involves
collaboration with the internal team and external stakeholders.

Job Responsibilities:
● Drive client retention by maximizing renewals, implementing value-based price increases,
and identifying up-selling opportunities.




● Follow the Advance Renewal process in the Renewal Portal to ensure timely quotation
submission and effective implementation of approved price increases.
● Complaint Management: Identify, register, and resolve customer complaints within the
defined turnaround time (TAT). Ensure all complaints are logged through the Complaint QR
system and followed through to timely resolution.
● Alert Account Management: Identify at-risk customer accounts, evaluate revival
opportunities, and work closely with branch teams to implement effective customer
retention strategies.
● Customer Experience Improvement: Provide data-driven recommendations and actionable
insights to branch teams to improve service quality, customer satisfaction, and overall
customer experience.
● Conduct regular account reviews and terminate non-renewed accounts as per the company
termination policy.
● Manage customer interactions, account reviews, and service quality surv

📌 Customer Experience Executive (Guwahati)
🏢 Rentokil Initial
📍 Guwahati