Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Microsoft Endpoint Configuration Manager
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Operations Engineer, a typical day involves supporting and managing the delivery of production systems and services to ensure they meet operational requirements and service agreements. This role requires continuous monitoring of system performance, addressing any issues that arise promptly, and coordinating with various teams to maintain smooth and productive operations. The position demands a proactive approach to managing system stability and availability, ensuring that all operational commitments are fulfilled consistently throughout the day.

Key Competencies-

Endpoint Management
Modern Workplace
Automation & Scripting
Digital Employee Experience
IT Service Management




Stakeholder Communication
Technical Leadership
Continuous Improvement

Roles & Responsibilities:
Manage and support enterprise desktop management environments across on-premises and cloud platforms.
Lead implementation, administration, and optimization of:
Windows 365 (W365)
Microsoft Intune
SCCM / Microsoft Configuration Manager
Operating System Deployment (OSD)
Design and manage endpoint lifecycle processes including:
Device provisioning
Software deployment
Patch management
Compliance management
Endpoint security
Develop and maintain automation scripts using PowerShell.
Implement and support digital employee experience monitoring using Nexthink.
Work on automation and orchestration using Ansible.
Support Modern Workplace and endpoint transformation initiatives.
Troubleshoot complex desktop, application, and endpoint management issues.
Create technical documentation, SOPs, knowledge articles, and opera

📌 Operations Engineer (Gurugram)
🏢 Accenture
📍 Gurugram