Primary Responsibilities:
- Provide productive and effective support to Transplant, COE, Dental, GI, Ortho, Oncology, and Mental Health customer accounts.
- Process report follow-ups and bookmark reports in a professional, accurate, and timely manner.
- Document request progress efficiently and effectively in the case management system.
- Undertake additional activities as requested by the customer.
- Proactively address and escalate customer service issues to the Medical Fulfillment Manager.
- Adhere to established business processes, policies, and regulations.
- Ensure customer requests are processed in a timely and HIPAA-compliant manner, maintaining appropriate documentation.
- Appropriately prioritize work to support team goals.
- Ensure strict adherence to HIPAA guidelines and other relevant regulations.
- Proactively monitor request activity and take necessary action to prevent potential customer service issues.
- Recommend improvements to procedures, workflows, and processes.




- Perform at a high level of quality to prevent the incorrect transfer of Patient Health Information.
- Maintain a high level of training and performance and obtain necessary certifications.
- Maintain effective communication and positive relationships with all end-user requesters.

Information Privacy and Security:
In an effort to safeguard information privacy and security, the employee shall also be responsible for:
- Following our company's information privacy and security policies, procedures, and standard operating procedures.
- Accessing, using, and disclosing only the minimum necessary covered information needed for job responsibilities or otherwise allowed by law.
- Safeguarding the confidentiality, integrity, and availability of covered information at all times.

Knowledge and Skill Requirements:
- High School Diploma or GED required; an AAS degree in a related field preferred.
- Customer service experience required; medical records experience preferred.
- Ability to meet or exc

📌 Medical Fulfillment Specialist (Hyderabad)
🏢 Progilisys/EHealth
📍 Hyderabad