Description

Bring your expertise to a high-visibility internal consulting team where you can shape target-state processes, strengthen controls, and grow your impact across the business.

As a Process Improvement Associate in the Performance Consulting – Process Intelligence team within Consumer and Community Banking, you will partner with business leaders and subject matter experts to analyze end-to-end processes and design ideal target-state workflows. You will apply process improvement skills, critical thinking, and data-driven diagnostics to identify root causes and generate practical solutions that improve efficiency and reduce risk. You will help advance intelligent automation and robotic process automation opportunities, including the integration of artificial intelligence and machine learning capabilities, while communicating recommendations in an executive-ready way.

Job Responsibilities:
- Develop detailed process maps, workflows, and documentation to synthesize findings, shape recommendations, and influence senior stakeholders through explicit storytelling




- Leverage firm-approved artificial intelligence tools and developer copilots to enhance delivery approaches and continuously improve the team’s process intelligence offerings
- Partner with project team members to interview stakeholders, analyze process documentation, and gather data to identify improvement opportunities
- Lead one or more projects by demonstrating leadership through influence and strengthening team and organizational culture
- Collaborate with the team to build hypothesis sets, analyses, and roadmaps while identifying roadblocks, escalating risks, and proposing solutions
- Analyze key business processes to identify opportunities for improvement and automation, using data analytics to provide ongoing insight
- Contribute to the testing and deployment of process tools and technologies to ensure alignment with operational standards and objectives
- Facilitate working sessions to align stak

📌 Process Improvement Associate (Mumbai)
🏢 JPMorganChase
📍 Mumbai