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Application Support Analyst II

WHO WE ARE
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C;) insurance industry. Our up-to-date SaaS platform enables insurers to run agile, cloud-based operations and deliver better customer experiences.

Duck Creek is a flexible-first company, offering employees autonomy in how they manage their work. As part of our Flying Together approach, we are thoughtfully increasing opportunities for in-person collaboration by focusing on hiring in designated locations. This role is aligned to a specific location, and you’ll partner with your leader to participate in meaningful in-person moments that support team connection and collaboration.

ABOUT VISTA
Duck Creek Technologies is a portfolio company of Vista Equity Partners, a global investment firm that partners with mission-critical enterprise software and technology-enabled businesses to drive growth and operational excellence. As part of a Vista portfolio company, you’ll work in an environment backed by deep expertise,



long-term investment, and a strong commitment to building market-leading businesses and meaningful careers.

POSITION OVERVIEW
The Application Support Analyst acts as an individual contributor within support, driving service excellence within the support organization through hands-on ticket work, demonstrating quality, ownership, and resolution pace. They handle day-to-day items submitted through the support portal, internal technical tasks and investigation, as well as client-facing communication as regards support items. This role contributes to ongoing improvement by owning documentation and identifying opportunities to streamline operations. Overall, the Application Support Analyst provides the backbone of the Loss Control support team’s technical ticket resolution capabilities.
WHAT YOU’LL DO
- Act as an individual contributor by maintaining active ticket ownership and demonstrating strong closure ha

📌 Application Support Analyst II (Mumbai)
🏢 Duck Creek Technologies
📍 Mumbai