We are seeking a Program Manager who will be part of Global Process Owner team for our In person Verification (IPV) function focusing on IPV at Seller / Amazon locations. This role will be part of our Amazon Registration & Compliance Operations (VRMO) organization. The VRMO organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace.

Key job responsibilities
- Identification, execution & delivery of programs & projects targeted at reducing bad actors world wide
- Support implementation of GenAI initiatives and programs, that would reduce effort and improve seller experience.
- Partner with cross functional teams, Business Stakeholders, Finance to identify ongoing opportunities to collaborate on bad actor identification and reduction.




- Support Implementation and execution of governance of the programs from partner teams including process, tools, audit, inspection, mechanisms.
- Effective design, implementation, execution of the Change Management related to new program launches
- Bachelor's degree
- Prior risk experience is an added advantage
- Large scale project management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals
- Experience working in an Operations environment, driving improvements that have resulted in measurable business impact
- Proven analytical aptitude, including the ability to mine and analyze large, complex data sets
- Six sigma black belt level capabilities in deconstructing processes and metrics, to identify areas of opportunity and lead the development and implementation of new processes
- Positive oral, written and interperson

📌 Senior Program Manager, IPV Process OPS (Bengaluru)
🏢 Amazon
📍 Bengaluru