OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages.

The Training Specialist II is a high-ownership individual contributor within Optima’s Training & Development organization, responsible for designing, executing, and continuously improving training programs that drive measurable business outcomes across 2 assigned programs. This role operates at the intersection of operational excellence and data-driven decision making — requiring the ability to independently translate business challenges into structured training solutions that deliver measurable impact within assigned programs.





The ideal candidate is a confident and credible partner to senior stakeholders, a detail-oriented operator who builds for quality and consistency, and a performance-focused qualified who holds themselves and their programs to high standards. They are comfortable presenting at Global WBRs and MBRs, navigating cross-functional complexity, and driving alignment across Ops, Quality, MOSAIC, SWOT, and Account Management teams

Key job responsibilities
- Design and implement end-to-end training programs for 2 processes — including new hire onboarding, cross-training, upskilling, and refresher programs — that target measurable improvements in quality, throughput, and DA readiness
- Own the full training lifecycle for assigned programs: SOP review, training plan creation, session delivery, OJT, CCS, and production sign-off
- Lead UATs and pilot annotation requests independently, partnering with Account Managers to ensure training readiness ahea

📌 Training Specialist II, OPTIMA (Bengaluru)
🏢 Optima
📍 Bengaluru