Description:

Roles and Responsibilities

Dynatrace:
- End to End knowledge on Dynatrace implementation.
- At least one PoC should have hands on experience.
- Providing L1/L2/L3 support in Dynatrace all activities.
- Should have strong in any one of the cloud implementations.
- Expertise in Configure the Process and Service detection rules.
- Good experience in RUM i.e. User action/session properties, request attributes, SLOs, calculated metrics, Mobile app user experience monitoring, Key user action metrics, Funnel charts for journeys etc
- Easy to adapt new configurations based on the customer requirements.
- Ability to understand and map key problem areas basis the explanation given by the customer.
- Certified in Dynatrace Admin/Professional
- Should have strong knowledge in all Dynatrace services and functionalities.
- Expertise in problem solving within the deadlines without impact to the customer.

Technical skills
- Solid Knowledge in Dynatrace tool administration concepts.
- Experience on APM related areas on Java, .NET and PHP




- Ability to direct and guide team to resolve crisis situations within prescribed SLAs
- Ability to provide consultation for new projects, functionalities, migrations, upgrades.
- Ability to direct and guide team to resolve crisis situations within prescribed SLAs
- Ability to plan, initiate and manage special tasks/projects. Good analytical, trouble-shooting skills in the area of technical fault isolation and rectification.
- Ability to resolve service requests. Strong attention to detail and the ability to follow processes.
- Strong Knowledge of ITSM processes

ELK( Elastic, Logstash,Kibana):
- Design and development of the Elastic Stack of tools that monitor and manage critical applications and infrastructure.
- Evaluating and building existing Elastic clusters, configuration parameters, indexing, search and query performance tuning, security and administration.
- Optimize cluster settings, including shards, replicas, and refresh

📌 327782_Dynatrace, Nagios, ELK (Bengaluru)
🏢 Trigent Software
📍 Bengaluru