Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
VOIS #BeUnrivalled #CreateTheFuture

About this Role





We are seeking a skilled professional to provide 24x7 first-line support for Vodafone’s international roaming services, ensuring high service availability and an excellent customer experience. The role is responsible for alarm monitoring, incident and fault management, first-level triage, incident communications, and coordination with resolver teams throughout the incident lifecycle.

The successful candidate will support Vodafone's TSSI Roaming Operations environment, which delivers first-level technical support across international roaming platforms and services including SS7 Signalling, LTE Signalling, VoLTE, 5G services, CAMEL Signalling, and centralised Value Added Services (VAS) such as Steering of Roaming (SoR), Virtual Home Workplace (VHE), and Welcome Roaming SMS (WRSMS). These services are used across Vodafone local and partner markets globally

What you’ll do
- Perform monitoring and t

📌 International Roaming (India)
🏢 Vodafone
📍 India