*Apply only if you have excellent English communication skills and are from Gujarat as this role requires you to interact with the US customers/clients. Thank you. *

JOB Details:

Company: PeopleTree Knowledge Services Pvt Ltd

Website: https://people-tree.com/

Position: Customer Support Executive

No. of positions: 4

Qualification: Any Graduate/ Post-Graduate (Preferably throughout English-Medium)

Experience: 1 to 5 years

Location: Navrangpura, Ahmedabad - WFO until training - then Hybrid

Work Time: US Business hours (9 working hours between 5:30 PM to 5:30 AM IST as per assigned shift)

Work Day / Hours: 5 days week - 45 hours a week

Role type: Permanent/Full time

About Role:

We are hiring a Customer Support Executive to manage customer queries and complaints through Voice Calls and Emails using different portals. Good verbal and written communication skills are requisite

Must Have:
- Excellent English communication skills - Both verbal and written
- Willingness to work in US shift
- Willingness for long-term association with Peopletree





Initial training of 3-4months will be Compulsory WFO

Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through Voice Calls/Email.
- Communicating and coordinating with colleagues as necessary.
- Acknowledging and resolving customer complaints.
- Knowing the workflow inside and out so that you can answer questions.
- Processing orders, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Ensure customer satisfaction and provide professional customer support.

Personality Attributes:
- Self-motivated worker, that can complete tasks under minimal supervision
- Team Player
- Should have positive logical skills and attention to detail.

Share References at:

[email protected]

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📌 Customer Support Executive (Ahmedabad)
🏢 People Tree Knowledge Services
📍 Ahmedabad