Description
Key Responsibilities
1. Documentation & Process Management
- Oversee end-to-end documentation processes related to import, export, empty containers, and CFS operations.
- Ensure timely and accurate processing of operational and commercial documentation.
- Monitor documentation workflows to eliminate delays and improve turnaround times.
- Ensure accurate system entries and operational reporting.
- Maintain complete documentation records in compliance with customs regulations and company policies.
- Drive continuous improvement in documentation processes through automation and standardization.

2. Customer Service Management
- Lead and manage the Customer Service team to deliver exceptional customer experience.
- Ensure achievement of Customer Satisfaction (CSAT) targets and service excellence standards.
- Address and resolve customer escalations within agreed timelines.
- Conduct regular customer meetings and reviews to understand customer requirements and improve service delivery.
- Monitor service level agreements (SLAs)



and ensure adherence across all customer-facing activities.
- Build and maintain long-term relationships with shipping lines, freight forwarders, importers, exporters, and logistics partners.

3. Gate Operations & Weighbridge Management
- Ensure smooth and effective Gate and Weighbridge (WB) operations at the CFS.
- Monitor gate turnaround times and vehicle movement efficiency.
- Ensure accurate capture of container and cargo data through weighbridge systems.
- Coordinate with operations teams to avoid gate congestion and operational bottlenecks.
- Implement process controls to maintain operational safety, efficiency, and compliance.

4. Compliance & Customs Liaison
- Ensure compliance with Customs regulations/acts/notifications etc, CFS operating procedures, and statutory requirements.
- Act as a key interface with Customs authorities, government agencies, and regulatory bodies.
- Ensure timely movement of Long Standing (LS) containers

📌 Senior Manager (Kutch)
🏢 DP World
📍 Kutch