Position Description:
Job Title: Production Support
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Position: Permanent
Experience: 2 years to 5 years
Shift: Rotating Shifts – 24*7*365. 5 days working and roster with planned leaves and shifts agreed every 3 months
Location: Mumbai
Employment Type: Full Time
Education Qualification: Any Graduate having knowledge
Position Description:
The Production Support and Implementation Engineer will be responsible for providing end-to-end application support and implementation services for the CGI’s product across client environments.
Your future duties and responsibilities:
Responsibilities:
Key Responsibilities
• Log, track, update, and manage Jira tickets throughout their lifecycle, ensuring timely follow-up and closure.
• Provide production support including client coordination, issue analysis, troubleshooting, resolution, and regular communication through email and support channels.
• Perform initial analysis of production issues and coordinate with the L3/Product Development team when deeper technical investigation or product-level fixes are required.
• Coordinate with internal teams and client stakeholders during production incidents, implementations, and planned activities.
• Perform implementation of product patches, Change Requests (CRs), enhancements, and fixes i
📌 Production Support and Implementation (Mumbai)
🏢 CGI
📍 Mumbai