Role Overview

We are seeking a Software Engineer with hands-on ServiceNow Customer Service Management and enterprise integration experience to build and support an intelligent invoice-processing solution spanning Coupa, Rossum, and ServiceNow. The role will configure CSM case workflows, integrate invoice and exception data across platforms, automate routing and resolution, and provide reliable operational support for finance users and service teams.

Core mandate: Engineer secure and supportable invoice workflows across Coupa, Rossum, and ServiceNow CSM for invoice queries, exceptions, notifications, and resolution.

Key Responsibilities

ServiceNow CSM Engineering

· Configure CSM case management, assignment, routing, SLAs, entitlements, notifications, knowledge, queues, portals, and agent workspaces.

· Build invoice-query and exception workflows for missing information, validation failures, duplicates, approval issues, status requests, and supplier inquiries.

· Develop forms, record producers, flows, approvals, tasks, business rules, dashboards, and agent productivity features.





· Implement roles, ACLs, data segregation, auditability, and secure handling of supplier, invoice, and financial information.

Coupa, Rossum & ServiceNow Integrations

· Design, develop, test, and support integrations among ServiceNow, Coupa, Rossum, and related finance and document services.

· Implement interfaces using Integration Hub, REST or SOAP APIs, scripted APIs, webhooks, MID Server, import sets, transform maps, and approved file patterns.

· Define payloads, mappings, correlation identifiers, authentication, error handling, retries, reconciliation, monitoring, and alerting.

· Maintain traceability from invoice ingestion and extraction through validation, exception creation, resolution, status updates, and closure.

Invoice Process Automation

· Translate invoice-processing requirements into technical stories and reliable workflows.

· Automate exception categorization, assig

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