Senior Operational Account Manager
Description -

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of current ideas and methods. Works on
complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Leads and/or provides expertise to functional project teams and may participate in cross-functional
initiatives. Acts as an expert providing direction and e2e execution to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower-level employees. Project management experience, Leading transformation and digital enablement for Partner ecosystem

Responsibilities:
- Conducts and reviews highly complex operational analysis.




- Manages the operational business relationship of mid- size to large domestic accounts;

serves on account team.
- Acts as a point of escalation and collaborates with other functions to drive resolution of

operational issues of medium to high complexity, in support of the customer/partner
requirements.
- Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.
- Prepares and runs operational performance reviews with the customer/partner and

supports improvement plans.
- Consults and advises on operational matters of medium complexity to internal clients at

peer levels and above.
- Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.

Education and Experience Required:
- First-level university degree or equivalent experience; may have advanced university

degree.
- Typically 4-6 years of related experi

📌 Senior Operational Account Manager (Bengaluru)
🏢 Hp
📍 Bengaluru