Job ID:44381
Location:LRQA - Mumbai -Solitaire Corpora
Position Category:Administration/Business Support
Position Type:Employee Regular
Note – This role be based in our Mumbai office on Hybrid basis (3 days onsite).
Senior Planning Advisor
Role Purpose:
- Proactively responds to complex customer queries as required and supports less experienced colleagues.
- Responsible for planning complex visits/activities, ensuring the right assessors are being used and optimised in the right place, and at the right cost to achieve utilisation targets and compliance with accreditation requirements.
- Supports less experienced colleagues as coach and encourages knowledge management.
Key Responsibilities:
- To plan complex visits/activities in line with or ahead of agreed business SLAs (ensuring utilisation of FTE colleagues vs subcontractors is optimised and that travel time, downtime, assessors under training, assessor competencies/ activity codes, usage of subcontractors is in line with or ahead of budget, and compliant with external accreditation requirements).
- Provide a high level of specialist support to deliver a qualified and responsive service to internal and external clients. This will include communicating the details of planned visits/activities to Assessors and ensuring contractual requirements and customer expectations are understood.
- Follow the RFAT process (both requesting office and receiving office) providing ample notice and correspondence aligned to agreed timescales, supporting the prioritisation of key accounts.
- Guide the customer to the portal for basic customer queries and encourage less experienced colleagues to promote greater uptake and awareness of the tool.
- Responsible for the accuracy and completeness of data in BA&IS; systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs to support smooth delivery our services. Make sure that any changes to contracts ar
📌 Senior Planning Advisor (India)
🏢 LRQA
📍 India