Location: Gurgaon (5 Days Onsite)
Salary: Competitive
Contract: Full Time
Team: Project Delivery
Hours: UK Shift

Why Join Us? Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate.
You'll join a multi-award-winning company, with over 800 talented people committed to delivering excellent customer experiences driven by the Onecom Way; Think Kaizen, Be Respectful, Build Relationships, Make it Happen, Work Smart, Be Amazing.

About the role
The Provisioning Coordinator plays a pivotal role within the Project Delivery team, ensuring the successful delivery of Onecom products and services to both internal and external customers. You will manage provisioning activities across a range of solutions including Hosted Telephony, Connectivity Services, Wholesale Line Rental, Calls, and PBX systems. Acting as the first point of contact post-sale, you will coordinate with customers, suppliers, carriers, and internal teams to ensure projects are delivered efficiently and within agreed timelines.

What you'll be doing:




- Manage the end-to-end delivery of Onecom products and services including Hosted Telephony, Connectivity, Line Rental, Calls, and PBX solutions.
- Act as the single point of contact for customers throughout the provisioning and delivery lifecycle.
- Coordinate the onboarding of new customers in line with company processes and procedures.
- Provide regular project updates and communicate effectively with customers via telephone and email.
- Manage orders through carrier portals and supplier platforms, ensuring accurate processing.
- Schedule site surveys, installations, and technical resources where required.
- Order and coordinate hardware and equipment required for project delivery.
- Maintain accurate customer records and ensure compliance with GDPR and internal policies.
- Track and monitor orders to ensure products and services are delivered within SLA targets.
- Liaise with carriers, suppliers, and intern

📌 Provisioning Coordinator (Gurugram)
🏢 Onecom
📍 Gurugram