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Join the Child Rights and You team as a Full Time Customer Service Representative - Team Leader on Erekrut, specializing in Customer Service in the NGO industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

Job Title: Customer Service Representative – Team Leader (Face-to-Face Fundraising)

Location:
- Kolkata
- Mumbai

Salary: ₹26,000 – ₹35,000 per month + Performance Incentives

Education: Minimum Graduate

Experience: 1–3 years of experience in Face-to-Face (F2F) Fundraising or Field Team Handling

Language Requirements:
- Kolkata: English, Bengali & Hindi
- Mumbai: English & Hindi

About CRY (Child Rights and You)

CRY is India’s most trusted NGO working in the area of child rights for over 47 years. The organization has impacted the lives of more than 3 million children across India. With a presence in 20 states,



CRY works towards ensuring happier childhoods for India’s children through strong resource generation, program implementation, and ethical practices.

Job Summary

We are seeking an experienced and energetic Customer Service Representative – Team Leader to manage and lead a team of face-to-face fundraisers. The role involves on-ground supervision, performance management, coaching, and ensuring high-quality donor engagement while achieving daily and monthly fundraising targets.

Key Responsibilities

Team Leadership & Supervision
- Lead, manage, and motivate a team of face-to-face fundraisers
- Conduct daily briefings, goal setting, and performance debrief sessions
- Monitor attendance, discipline, and team engagement
- Drive individual and team performance to achieve targets

Fundraising Operations
- Ensure high-quality donor interactions and conversion standards
- Support team members during live fundraising conversation

📌 Customer Service Representative – Team Leader (Mumbai)
🏢 Child Rights & You
📍 Mumbai