CRM Developer
Role Summary
The CRM Developer is responsible for designing, developing, configuring, and supporting
Customer Relationship Management (CRM) solutions to meet enterprise business
requirements. The role focuses on customization, integration, and enhancement of CRM
platforms while ensuring scalability, security, and compliance in a production-grade
environment.
Key Responsibilities
• Design, develop, and customize CRM solutions based on business and functional
requirements
• Configure CRM entities, workflows, business rules, forms, and dashboards
• Develop and maintain custom components, plugins, and extensions
• Integrate CRM platforms with external systems and APIs
• Support data migration, data quality validation, and system enhancements
• Collaborate with business analysts, testers, and stakeholders across delivery lifecycle
• Perform unit testing, defect fixing, and production support activities
• Ensure adherence to enterprise security, compliance, and governance standards
Mandatory Skills & Experience (Must Have)
• Hands-on experience as a CRM Developer




• Strong experience in CRM customization and configuration
• Proficiency in JavaScript, C#, or equivalent CRM scripting languages
• Experience with workflows, plugins, and system integrations
• Valuable understanding of CRM data models, entities, and relationships
• Experience working in Agile / SDLC environments
• Strong analytical, problem-solving, and communication skills
Desired Skills & Experience (Positive to Have)
• Experience with Microsoft Dynamics 365, Salesforce, or other enterprise CRM platforms
• Exposure to Power Platform (Power Apps, Power Automate, Power BI)
• Experience with REST APIs and web services
• Knowledge of cloud platforms (Azure preferred)
• Experience with CI/CD pipelines and release management
• Understanding of security roles, access controls, and compliance requirements
Work Environment
• Enterprise CRM platforms
• Agile / DevOps delivery model
• Security- and compliance-focus

📌 CRM Developer (Pune)
🏢 TCS_India
📍 Pune