Job Description:
Job Title: Production Support Engineer
Corporate Title: Assistant Vice President
Location: Pune, India

Role Description
You will be operating within Corporate Bank Production as a Production Support Engineer in the Client access and services subdivisions. You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Management setting and have specialist expertise in one or more technical domains and ensures that all associated Service Management stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).




- Ensure all the business queries are handled on priority within agreed SLA to ensure application stability.
- Ability to support the incident management, problem management adhering to ITIL and DB standard process.
- Embrace a Continuous Service Improvement approach to resolve IT issues, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability.
- Responsible for day-to-day engineering support delivery task, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams.
- Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture.

What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,
· Best in class leave policy.
· Gender neutral parental leaves
· 100% reimbursement unde

📌 Production Support Engineer, AVP (Pune)
🏢 Deutsche Bank
📍 Pune