Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and effective customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Role Overview
Sprinklr’s Unified-CXM plaIorm runs on large-scale Java backend and shared platform software used by many product modules. We rely on core capabilities such as automation, processes, workflows, reporting, and analytics,



plus common runtime building blocks (events, APIs, data, and opera8ons).
As Principal Architect, you set technical direction for these platform-level systems: durable architecture, extension models product teams can adopt safely, and standards for how we build and operate at enterprise scale. You work with senior engineers and engineering leaders worldwide. This is a platform and distributed-systems role not core AI/ML product development.

What you will do
• Own end-to-end architecture for shared Java platform capabilities, including
process/workflow, and reporting/analytics-class systems and the frameworks that support them.
• Design multi-tenant, configuration-driven platforms: clear boundaries between
metadata/configuration and runtime execution, with safe rollout and migration for data.
• Define extension and integration patterns (APIs, events, plugins) so multiple product modules can build on the same cor

📌 Principal Architect (Gurugram)
🏢 Sprinklr
📍 Gurugram