Total years of experience
8+
Relevant years of experience
5+
Detailed JD
Good Work experience in Manhattan Active WMS Production Support Project.
Functional Knowledge E2E flow of Warehouse and issues related to
- Receiving & Putaway
- Waving
- Allocation
- Inbound
- Outbound
- Task
- Replenishments

Nature of Tickets
- Enhancement Requests
- Configure & Testing
- In some cases only testing as development done by Manhattan
- Cooperative working with MA is required in some cases
- Sometimes all config & testing is done by Infosys completely eg-LTR
- Sometimes we need to open case with MA and get required budget approvals and time estimates for development
- Define business logic for request




- Providing detail analysis of a problem to MA in order to get resolution
- Drive discussion and actions with Avolta eg- Stock Reconcillations
- Incidents
- RCA & Resolution with in SLA
- Support team members for RCA & Resolution
- Take lead and accountability in case of P1/P2 cases
- Client interfacing.
- Strong communication skills.
- Strong SQL skills.
- SCI report modification and development experience.

Good To have
- SCI Reports
- Provide improvement ideas of existing business process

📌 MANHATTAN WMS (India)
🏢 Infosys
📍 India