1. Quality Strategy & Governance

KRA Objective: Define and align the quality
roadmap with business objectives.

Key
Responsibilities

KPIs/Deliverables

Define the quality vision, mission, and KPIs across
the product lifecycle

Documented QMS framework and strategic quality plan

Establish a robust QMS (ISO 9001, BIS, in-house
standards) tailored to small-scale but high-mix production

QMS implementation scorecard, ISO certification

Develop short-, mid-, and long-term quality goals
linked to business needs

Quarterly quality reviews and improvement scorecards

Chair internal MRM (Management Review Meetings) on
Quality performance

% action closure from MRM

2. Incoming Material & Supplier Quality Management

KRA Objective: Ensure defect-free
materials/components from suppliers.

Key
Responsibilities

KPIs/Deliverables

Develop and implement IQC procedures for critical
components (motors, heating elements, plastics, electronics)

Incoming rejection rate < 1%

Conduct regular supplier audits and quality ratings

% suppliers above “preferred” rating

Implement APQP, PPAP,



and supplier quality agreements
where applicable

% of suppliers with signed QMS agreements

Lead supplier quality improvement initiatives (e.g.,
capacity building for mold tolerances, packaging improvements)

Supplier defect recurrence < 5%

3. In-Process Quality Control

KRA Objective: Eliminate process-level
defects and ensure first-time right manufacturing.

Key
Responsibilities

KPIs/Deliverables

Define and monitor critical control points (CCPs) in
assembly and sub-assembly processes

Defect trend tracking and reduction (monthly)

Deploy control plans, SOPs, and work instructions on
shop floor

% compliance during process audits

Implement Poka-Yoke / mistake-proofing mechanisms at
critical failure points

Number of defects avoided via Poka-Yoke

Run statistical process control (SPC) and capability
studies

Cp, Cpk improvement in key processes

4. Finished Goods Quality & Reliability

KRA Obje

📌 Quality Head (Bengaluru)
🏢 XpertReach
📍 Bengaluru