Description

Brief Description about role: Technical Analyst – 2 (TA-2) will be part of the Genpact Experience IT Operations team, providing 24x7 proactive and reactive support in a fast-paced and energetic environment.
The Technical Analyst -2 (TA-2) will focus on proper ticket management, handling multiple clients and tasks simultaneously, provide timely ticket triage, ticket responses and updates, and enjoy providing quality technical support for end-users, applications, infrastructure, and cloud resources.

The TA-2 works closely with Site Reliability Engineers (SRE), Senior Technical Analysts, and clients while supporting enterprise platforms such as Microsoft Azure, O365, Amazon Web Services (AWS), and client commerce platforms. Responsibilities include handling escalated incidents, system administration, KB documentation updates/execution, and scheduled maintenance activities. The ideal candidate demonstrates strong time management and prioritization skills, is eager to learn, exhibits outside-the-box thinking, and maintains an approachable attitude.



Training and mentorship will be provided to help the candidate grow into advanced engineering or service delivery paths.

Responsibilities:
- Quality work: Provide quality professional support in a fast-paced environment
- Ticket Handling/Management: Provide front-line support for incoming requests and create/manage tickets in the defined ticketing system(s) throughout the ticket life cycle
- Applying technical knowledge: Maintain good understanding of web applications, servers, and related technologies for proper triage efforts
- Issue handling: Alert, triage, route/escalate, and/or resolve system and/or application issues.
- Problem analysis: Identify recurring issues and assist in root cause analysis and related report generation.
- ITIL familiarity and application of knowledge: Work with ITIL frameworks
- Monitoring tools: Use tools like LogicMonitor, New Relic and tools within Azure/AWS
- Cloud exposure: Exper

📌 Technical Analyst (Jaipur)
🏢 Rightpoint
📍 Jaipur