At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a wide-ranging and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.
CRM Customer Data Steward
POSITION PURPOSE:
The CRM Customer Data Steward is a hands-on business data stewardship role responsible for ensuring that customer data in CRM is trusted, complete, well-structured, governed, and ready for commercial use, analytics, automation, and AI-enabled customer engagement. The role focuses on improving the quality and usability of CRM customer data across markets, platforms, and customer-facing processes.
This role owns the day-to-day stewardship routines for CRM customer data, including business definitions, metadata, data quality checks, issue triage, remediation follow-up, glossary management, and process documentation. It ensures that customer records, account hierarchies, contact data, segmentation attributes, consent and preference data, interaction data, and CRM process data are managed consistently and can be reused across reporting, Customer360, field-force effectiveness, personalization, and AI-supported use cases.
The role is forward-looking and automation-minded. It does not only maintain CRM data; it continuously improves how CRM processes work. This includes identifying manual steps, recurring data quality issues, duplicate work, approval bottlenecks, exception handling gaps, and reporting friction — then translating these into practical improvements, workflow automation opportunities, AI-enabled support, and scalable stewardship practices.
As C
📌 CRM Customer Data Steward (Thane)
🏢 Bayer
📍 Thane