Meet the Team
CX is a team of outstanding technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

Your Impact
• Lead & drive software design, optimization/implementation, execution, for projects/accounts to accelerate customer outcomes.
• Support presales activities and translate business requirements into solution design.
• Participate in Statement of Work scoping, review, and creation, kick-off meetings
• Provide/assist customers with development, integration and implementation of tools, systems, and service assurance for Cisco technologies.
• Build customer simulations in internal labs to resolve/validate issues.
• Create and deliver customer collateral, portals, documentation, and knowledge transfer. Conceptualize and deliver Customer Requirements Document,



Implementation Plan and High Level Design Document
• Ability to understand and communicate project scope and map it to customer business goals and objectives.
• Receives limited supervision. Resolves methods and procedures on recent assignments.
• Involved in strategic projects with high visibility. Active participant and initiator.
• Support solution implementation and strategy plans.
• Best practices, success stories and IP Collection curation and sharing
• Associate with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the optimization /strategy/deployment of Cisco services and solutions.
• Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.
• Create and deliver trainings for new and junior technical resource

📌 Software Consulting Engineer | 8+ years exp, Python, Cloud technologies and Ai (India)
🏢 Cisco
📍 India