Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
VOIS #BeUnrivalled #CreateTheFuture

About this Role





We are seeking an experienced Siebel CRM Technical Lead to support the day-to-day operations and end-to-end service stability of Oracle Siebel CRM and associated platforms from SP Infocity, Pune.

The role focuses on production support, platform reliability and availability, major incident management, problem management, technical troubleshooting, operational excellence, automation and stakeholder management. You will also contribute to Site Reliability Engineering (SRE) practices and AI-driven optimisation initiatives across CRM and end-to-end operations.

The role requires 12+ years of Telecom IT or BSS experience, including substantial hands-on Oracle Siebel CRM production-support experience, together with experience in service governance, operational improvement and people leadership.

What you will do

Application support and operations

• Own end-to-end operational accountability for Oracle

📌 Deputy General Manager_Siebel CRM Technical Lead (Pune)
🏢 Vodafone
📍 Pune