About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our current office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Department Overview

This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) team, focused on Enterprise Service Management (ESM) and the strategic scaling and modernization of ServiceNow IT Service Management (ITSM) capabilities across McDonald’s global enterprise.

The Software Engineer III – ServiceNow ITSM is a hands-on senior technical lead, product delivery owner, and platform architect responsible for spearheading the end-to-end architecture, technical design,



and delivery execution of advanced ServiceNow ITSM solutions within the ServiceNow Golden Instance ecosystem. This role leads major platform engineering initiatives, high-complexity systems integrations, and capability expansions. Serving as a senior individual contributor and technical mentor, the Software Engineer III collaborates directly with Senior Directors, Product Managers, Enterprise Architects, and global IT stakeholders to translate enterprise IT strategies into high-performance technical roadmaps, ensuring delivered solutions are secure, scalable, highly automated, and strictly aligned with enterprise platform governance.

Duties
- Own technical delivery for the ITSM engineering pod and serve as its lead technical authority.
- Define solution specifications, design patterns, data models, and architecture for complex ServiceNow capabilities.
- Lead design reviews and code audits to ensure enterprise standards, quality, and low technical debt.
- Guide

📌 ITSM Pod (India)
🏢 McDonalds
📍 India