At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Senior Dynamics 365 & Power Platform Developer

Position Purpose

The Senior Dynamics 365 & Power Platform Developer will design, develop, and deliver enterprise-grade Microsoft Dynamics 365 and Power Platform solutions that drive digital transformation for global clients. The role requires deep expertise in Dynamics 365, Power Platform, Microsoft Omnichannel (CCaaS), and Microsoft development technologies to build scalable, secure, and high-performing business applications. The successful candidate will collaborate with cross-functional teams throughout the software development lifecycle while contributing to technical design, solution architecture, code quality, and project delivery.

Key Responsibilities

• Design, develop, and customize Microsoft Dynamics 365 applications across Sales, Customer Service, and Marketing modules




• Develop sophisticated Canvas Apps with a focus on usability, responsiveness, and performance optimization
• Build Model-driven Apps and automate business processes using Power Automate
• Develop reusable Power Platform Component Framework (PCF) controls
• Implement complex business logic using Power Fx and Dataverse
• Configure and integrate Microsoft Omnichannel for Customer Service (CCaaS), including routing rules, workstreams, queues, and agent experiences
• Develop custom plugins, workflows, business rules, and JavaScript customizations within Dynamics 365
• Design, develop, and integrate REST/SOAP APIs and web services with external enterprise applications
• Participate in the complete Software Development Life Cycle (SDLC), including design, development, testing, deployment, and production support
• Troubleshoot and resolve production issues while ensuring application stability and performance
• Conduct

📌 Senior Consultant (Hyderabad)
🏢 TTEC Digital
📍 Hyderabad