Job description:

Job Description Role Purpose

Lead end-to-end delivery, customer success, and profitable growth for a strategic account by building a high-performing delivery organization that consistently delivers business outcomes, operational excellence, innovation, and differentiated customer experiences.
The ADH is accountable for delivery excellence, revenue and margin growth, customer satisfaction, AI-led transformation, governance, risk management, talent development, and continuous innovation to create sustainable competitive advantage and long-term client success for the account.

͏ Key Responsibilities
1. Customer Success & Delivery Excellence
• Lead end-to-end delivery ensuring achievement of business outcomes, contractual commitments, SLAs, delivery milestones, and quality standards.

• Build trusted customer relationships, manage governance, risks, escalations, and stakeholder expectations, and drive customer advocacy through consistent delivery excellence.

• Enhance delivery predictability, operational rigor,



and customer experience through effective execution and outcome-focused delivery management.

͏ 2. Business Growth & Commercial Performance
• Drive delivery-led growth by identifying expansion opportunities, supporting sales pursuits, and converting opportunities into revenue across accounts, sectors, clusters, and service lines.

• Optimize profitability, utilization, cost efficiency, and revenue realization while minimizing revenue leakage.

• Partner with sales and account teams to accelerate growth, strengthen commercial performance, and maximize business value.

͏ • 3. AI-Led Innovation, Automation & Operational Excellence
• Lead adoption of AI, GenAI, Agentic AI, automation, and hyper-automation to transform delivery models, enhance customer outcomes, and improve productivity.

• Drive continuous innovation through process transformation, reusable assets, accelerators, frameworks, delivery IP, and data-driven decision making.

• Leverage

📌 Practice Delivery Lead II SAP (Bengaluru)
🏢 Wipro
📍 Bengaluru