HEAD OF OPERATIONS – RESTAURANT OPERATIONS

Company: Popo Global Private Limited
Department: Operations
Job Location: Bangalore
Industry: F&B; / Restaurant
Position: Head of Operations
Reporting To: Vice President
Number of Outlets: 43+
Employment Type: Full time
Job Purpose

We are looking for an experienced and dynamic Head of Operations to lead and oversee the operations of 43+ restaurants. The role will be responsible for driving operational excellence, revenue growth, profitability, customer experience, people performance, expansion, compliance, and consistent implementation of company standards across all outlets.

The ideal candidate should have strong experience in multi-unit restaurant operations, excellent leadership skills, commercial understanding, and the ability to manage large teams and multiple locations simultaneously.

Key Responsibilities

1. Multi-Outlet Operations

• Oversee the overall operations of all 43+ restaurants.

• Ensure consistent implementation of company SOPs, operational standards, and service procedures.





• Monitor outlet performance through regular reviews, visits, audits, and performance reports.

• Identify operational gaps and implement corrective and preventive actions.

• Ensure smooth coordination between Operations, Kitchen, HR, Finance, Supply Chain, Marketing, and other support functions.

2. Sales & Business Performance

• Drive overall sales and revenue growth across all outlets.

• Monitor key business metrics including Sales, Covers, Average Order Value (AOV), Customer Retention, and Outlet Profitability.

• Develop and implement strategies to improve underperforming outlets.

• Analyse outlet-wise performance and prepare action plans for improvement.

• Support new outlet launches and business expansion initiatives.

3. P&L; & Cost Management

• Take ownership of overall operational profitability.

• Monitor and control Food Cost, Labour Cost, Wastage, Utilities, Consumables, and other operating expenses.

• Review ou

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