Profile : Technical Support Engineer
Experience: 1+ Years
Location: Hyderabad
Salary: 3LPA

Job Summary
A Technical Support Engineer to provide technical support for IT infrastructure, systems, networks, servers, and end-user environments. The candidate will be responsible for troubleshooting technical issues, maintaining IT infrastructure, and ensuring smooth day-to-day operations.
Key Responsibilities
- Provide technical support for Windows servers, desktops, laptops, and IT infrastructure.
- Troubleshoot Windows OS, Active Directory, Group Policy, DNS, and DHCP issues.
- Perform user and computer management, password resets, and basic domain administration.
- Monitor and troubleshoot network connectivity, IP, VLAN, and basic routing issues.
- Support VMware, vSphere, ESXi, and Microsoft Hyper-V environments.
- Perform backup monitoring, troubleshooting, restore, and recovery activities.
- Support storage systems including NAS, SAN, RAID, and iSCSI.
- Troubleshoot server hardware, disks, RAID controllers, RAM, NICs, and other components.
- Manage file and folder permissions,



NTFS permissions, and shared folders.
- Use troubleshooting tools such as Event Viewer, Task Manager, Services, Device Manager, Disk Management, Ping, Tracert, NSLookup, Telnet, and Netstat.
- Maintain technical documentation and prepare incident/service reports.
- Coordinate with vendors and technical teams for issue resolution.
- Follow IT security, backup, and operational procedures.

Technical Skills
Windows & Active Directory
- Windows Server 2016/2019/2022
- Active Directory, AD DS, Domain Controller
- Group Policy, GPO, GPMC
- DNS, DHCP, User & Computer Management
- Windows Troubleshooting, Event Viewer, Services, Registry, Windows Updates

Virtualization
- VMware, vSphere, ESXi
- Microsoft Hyper-V
- Virtual Machine Administration and Troubleshooting

Networking
- TCP/IP, IPv4, Subnetting, Default Gateway
- DNS, DHCP, VLAN and Basic Routing
- Ping, Tracert/Traceroute, NSLookup, Telnet,

📌 Technical Support Specialist (India)
🏢 orbiTouch HR (orbiTouch outsourcing
📍 India