Job Description
Job Description
Key Responsibilities
(Supply Chain Management)
- Provide L2/L3 support for incidents and service requests related to:
- Supply Chain Management – backlog reports, demand data issues.
- Shipping & Procurement – stuck PO/PR approvals, 3PL receipts, picklist failures, OSP transactions
- Item Master – item attribute updates, Oracle PLM sync, technology group lookups
- OSFM – lot translations, WIP flow, ASEK job receipts
- Perform root cause analysis and coordinate with BSA and business teams for resolution
- Support minor enhancements and data fixes (DATA/DEV tickets) within the SCM track

Order to Invoice
- Support Oracle Order Management, Receivables, and ModelN (Revenue Management):
- Sales order booking errors, ES Waiver hold release, Smart Order Agent exceptions
- Invoice email failures, MPL Customer Invoice Email Process issues
- ModelN quote creation errors, WT import failures, price configuration issues
- GTM hold release for sales orders (Trade Compliance – Transaction Hold Releasing)




- B2B order automation failures and order management data fixes

GTM (Oracle Global Trade Management) – Learning Track
- Willingness to learn and support Oracle GTM functional areas:
- Restricted Party Screening (RPLS) and Party Workbench
- Product Classification (HTS/ECCN) and Item Workbench
- Trade Transactions and Transaction Workbench
- GTM hold release and Oracle EBS–GTM sync issues
- AES Filing, Declarations, and Transmission Manager (advanced)
- Participate in structured GTM training using available training materials and DEV/TEST workplace walkthroughs
- Gradually take ownership of Tier-1 GTM queries and hold release tickets

General Responsibilities
- Manage and resolve ServiceNow incidents and service requests within defined SLA
- Perform thorough root cause analysis and document resolution notes clearly
- Collaborate with BSA, DBA, and cross-functional teams (B2B, Finance, Logistics) for complex issues
- Contribute to proactive problem

📌 Oracle EBS SCM OM and manufacturing (India)
🏢 Jade Global
📍 India