Job Description
Location: Vadodara, Gujarat
nDepartment: Accounts & Operations
nEmployment Type: Full time
nExperience: 2–5 years preferred
nTiming: Mon - Friday (9 AM-5PM EST)
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nAbout the Role
nWe are looking for a responsible and organized Accounts & Operations Executive to manage day-to-day accounting, customer account coordination, administrative activities, and back-office operations. The ideal candidate should have good communication skills, attention to detail, and the ability to coordinate with customers, sales, accounts, and technical support teams.

Roles & Responsibilitiesn

nAccounts & Billing
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- Prepare and send customer invoices and quotations as required.n
- Maintain accurate customer billing and account information.n
- Follow up with customers regarding pending and overdue payments .n
- Maintain payment records and coordinate payment collection.n
- Provide customers with accurate information regarding invoices, payments, balances, and account status.n

nCustomer Account Management
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- Maintain complete and up-to-date customer records.n
- Manage customer contracts, agreements, SLAs, and related documentation.n
- Monitor contract expiration dates, renewals, amendments, and pending paperwork.n
- Communicate with customers professionally regarding billing, contracts, and account-related matters.n
- Develop and maintain positive relationships with customers through timely and friendly communication.n

nAdministration & Back-Office Operations
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- Maintain organized digital and physical records.n
- Manage day-to-day administrative and back-office activities.n
- Coordinate between management, sales, accounts, and technical support teams.n
- Track pending tasks and ensure timely follow-up and completion.n
- Prepare regular operational and management reports.n
- Maintain internal databases, spreadsheets, customer information, and documentation.n

nSales & Support Operations
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- Coordinate with the Sales Te

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