Job Description
Customer Service Manager
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nORGANIZATIONAL STRUCUTRE
nBUSINESS: CIRCOR Industrial
nLOCATION: Coimbatore, India
nDIRECT REPORTING: Director - Sales & Service
nMATRIX REPORTING: Director - After Market Sales & Service
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nPOSITION DETAILS
nPosition Summary
nThe Customer Service Manager is responsible for maintaining and driving customer satisfaction by establishing a qualified and positive relationship with assigned customers and internal stakeholders throughout the life cycle of post order, order booking to payment collection.
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nPrincipal Activities
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- Drive customer intimacy through market feedback analysisn
- Improve customer satisfaction level from the current leveln
- Manage and drive the customer service team effectively to meet the functional KPI’sn
- Manage and report the order booking for management through booking dashboardn
- Respond promptly to customer requests, calls, emails and drive customer satisfactionn
- Review customer master creation forms and ensure proper customer onboarding in ERPn




- Responsible for order booking and cancellation process as per business guidelinesn
- Ensure sales order booking in ERP is clear and accurate as per customer order by performing the contract review process meticulouslyn
- Participate in the internal order review process CORB, at the time of order transfer for executionn
- Ensure Sale Order Acknowledgement is provided to customer within defined timelinesn
- Perform open order review with team members and participate in SIOP meetings to drive the customer delivery needs.n
- Oversee the dispatch co-ordination and monitor documentation control against the orders and shipment to enable the payment collection within agreed due date.n
- Handling any post order customer queries, expedite request and customer complaints, to be communicated with the internal teams and drive for resolution.n
- Open communication with team members to share information and knowledge to drive

📌 Customer Service Manager (Kunnathur)
🏢 CIRCOR International
📍 Kunnathur