Technical Support Engineer
Location: Urban Vault Citrine, Hebbal, Bangalore
Job Type: Full-Time | Work from Office – 5 days/week
Timings: US Shift / India Night Shift
Experience: 1–3 years
Compensation: ₹6–10 LPA

Significant: After applying, please complete this short questionnaire so we can better understand your technical troubleshooting and problem-solving experience:

About the Role

Join Lenity Health , a venture-backed health-tech startup working to improve senior care in the US healthcare system.
We build AI-enabled care management tools and technology that help healthcare teams improve care coordination, reduce operational inefficiencies, and ensure patient interventions happen at the right time and for the right reasons.
We are looking for a Technical Support Engineer who is comfortable working across IT support, healthcare applications, APIs, infrastructure, and internal tools, and who wants to gradually grow into a core engineering role .
This is a hands-on position suited for someone who enjoys troubleshooting real-world technical problems,



working directly with users, and learning how production systems work.

Key Responsibilities
- Provide internal technical support across company systems, applications, and tools.
- Debug and troubleshoot technical issues faced by employees using office applications, browsers, remote-access tools, communication platforms, and internal software.
- Support and troubleshoot Electronic Health Record (EHR) systems and healthcare-related applications used by operational teams.
- Investigate application, API, authentication, connectivity, and environment-related issues.
- Support development and maintenance of APIs, automation scripts, and internal tools.
- Work with REST APIs and third-party system integrations.
- Assist with AWS infrastructure, application environments, monitoring, and basic system reliability.
- Maintain IT asset and inventory records, including laptops, monitors, accessories, and other office electronics .

📌 Technical Support Engineer (India)
🏢 Lenity Health
📍 India