We are seeking a highly skilled Technical Specialist to join our team. This role involves providing technical expertise, solve complicated and exception-based issues, optimizing systems, and leading technical projects. The ideal candidate must have deep knowledge of networking, windows operating system, cloud computing and the ability to guide and mentor junior team members.

Purpose:
Supplies guideline consultative and advanced technical customer service to clients in understanding, extracting and accurately using LSEG and third-party data, including training, client meetings, documentation, sophisticated fix, articulation of financial content and product capabilities, and coding assistance for the customer's workflow integration or financial research project.
- Works independently to solve complex client queries and resolve where precedent may not exist, ensuring the accurate delivery of information and resolution and training more junior staff




– Provides specialized technical support to various users and corporate IT administration teams at customer accounts and may perform more complex installations, upgrades, migrations for exception-based approach
– Fixes, research, and answers client inquiries of a technical nature around the technical specifications of the product to work properly, including but is not limited to configuration,
connectivity, installation, operating systems, version update, maintenance activities, and accessibility issues
– Works with internal and external parties, including vendors, developers and product managers to resolution
– Performs customer site break fix activities remotely (or dispatch to site when required) using global consistent methodologies and tools
– Maintains an advanced understanding of standard customer environments, including operating systems and cloud technology, and products being supported and how they relate to a client’s
workflow and integration needs
– Uses procedure mentality and domain expertise on internal or ex

📌 Sr. Technical Specialist (Bengaluru)
🏢 London Stock Exchange Group
📍 Bengaluru