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Join the team as a Full Time Associate Technical support on Erekrut, specializing in Customer Technical Support in the BPO industry. We are seeking talented individuals with a passion for B2B & B2C and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

Role & responsibilities

· Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.

· Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.

· Listen actively to customer needs, concerns, and feedback, and respond appropriately.





· Accurately document customer interactions and update records in the CRM system.

· Collaborate with team members and other departments to resolve complex issues.

Designation

Customer Technical Support

Key Skills

Transparent CommunicationClient Engagement SkillsTechnical Support

Industry

BPO

Functional Area

B2B & B2C

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

Assessment Details

Customer Support Executive Quiz

30 Minutes

Company
Info -

Company Webisite -

HR Name -

📌 Customer Technical Support (Pune)
🏢 Tech Mahindra
📍 Pune