About the role

Rippling is looking for a Client Operations Analyst to execute client onboarding processes and ensure ongoing regulatory compliance with various federal, state, and local agencies. This is an exciting opportunity to become a core operations team member. You’ll help design scalable processes to bring new customers into our platform while working cross-functionally to minimize the operational burden through software automation. This highly cross-functional, task-oriented role impacts the performance of our sales, product, and finance teams.
What you will do
- Provide first-class service to our clients.
- Resolve tax account registration and maintenance tasks for our clients.
- Work with Federal/State agencies on behalf of our clients.
- Identifying and reporting System and/or process gaps that will result in a decrease of a negative client experience
- Work cross-functionally with Payroll Engineering.
- Updating internal systems
- Documenting process and team building

Responsibilities




- Review and process inbound communications related to state and local tax registrations and maintenance across multiple internal and external stakeholders
- Audit tax portals and client accounts to ensure good standing.
- Case triage and processing.
- Use our internal software tools to analyze and take action for your dedicated work areas
- Conduct filings and registrations with government agencies to support customer acquisition activities

What you will need
- 18+ months of US SaaS experience in a customer-facing Support or Implementation capacity
- Experience in an operational role, such as payroll operations, regulatory operations, or support operations is preferable
- Strong English communication skills (written and verbal)
- Client-facing experience (Mandatory)
- Solid problem solving skills: close attention to detail with excellent work product, time management, and execution
- Grit and patience since you’ll have to deal with U.S. government agencies
- Experienc

📌 PEO Operations Analyst (Bengaluru)
🏢 Rippling
📍 Bengaluru