Join a Team That’s Passionate About Making Lives Better

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work workplace where fun meets results

Seller Support AM will be the primary driver of First Mile efficiency for seller support. Your mission is to bridge the gap between Seller expectations and Hub execution. You are responsible for identifying why pickups fail and ensuring those issues are resolved before the seller has to contact us.
What You'll Do:
Reporting to: Senior Manager - Seller Experience (Flipkart HQ)

1. Role Summary

You will be the primary driver of First Mile efficiency. Your mission is to bridge the gap between Seller expectations and Hub execution.



You are responsible for identifying why pickups fail and ensuring those issues are resolved before the seller has to contact us.

2. Key Responsibilities
- Hub Performance Intervention: Visit and coordinate with pickup hubs daily to identify "un-attempted" or "failed" pickups.
- Tactical Problem Solving: Resolve ground-level
- Contact Deflection: Proactively analyze the "Seller Contact" queue. Identify the top 5 reasons sellers are calling and implement ground-level fixes to stop those contacts at the source.
- SLA Enforcement: Ensure that every shipment marked for pickup is processed within the designated window, preventing any "aging" of orders.

3. Performance Scorecard (Quarterly Evaluation)
Your success is measured by the movement of these three dials:
- Contact Reduction - Decrease the % seller support tickets.
- Repeat Contacts - Ensure sellers don't contact repeatedly in a week/month for the same issue
- Pickup Pendency Ageing - Ensure no pickups in the desig

📌 Assistant Manager (Gurugram)
🏢 Bill Gosling Outsourcing
📍 Gurugram