Company Description

FAYA, with its Head-Quarters in Ontario, California, has its Global Technology Centre at Technopark, Trivandrum, India. Our focus of operation revolves around Technology, Marketing, and Branded Merchandise. We help our customers grow their businesses by providing the finest branded merchandise, the most innovative technology platforms, the most inspired creative concepts, and the most effective marketing solutions.

Our services include e-commerce solutions, web design and development, app development, and ERP solutions apart from the plethora of other services that our clients may require to solve their business challenges from time to time.

It’s the quality and service without compromise that has made us the partner of choice for some of the world’s leading brands such as Red Bull, Uber, Honda, Volvo, Nestle, The Salvation Army, and many more.

At FAYA, we strive to provide our customers with the finest apparel & other solutions at competitive pricing and impeccable customer service.





We take a personal interest in every customer’s needs and ensure the best products and services are provided thereby creating customer delight.
For more information:
https://fayausa.com/

Job Description

Responsibilities
- Serve as the primary point of contact for all customer service/sales inquiries, adept in building & managing a team of efficient customer service representatives.
- Manage the inbound/outbound US phone calls and email inquiries from both current and prospective customers who contact to share quotes for customized apparel purchases.
- Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise with a CUSTOMER FIRST approach.
- Handling customer complaints or concerns quickly and professionally to maintain positive customer relationships and ensure repeat customers.
- Developing and implementing process improvements to increase efficiency in customer service operations.
- Use advance

📌 Sales Process Associate (Thiruvananthapuram)
🏢 Techfaya Innovations
📍 Thiruvananthapuram