Description
About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in
2017 through a joint venture between Pest Control India and Rentokil, it operates across 300
locations, aiming to set recent standards in customer service. The company focuses on
industry-leading operations through best practices, innovation, and digital technologies. In 2024,
Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and
footprint further..
For more details: https://www.rentokil-pestcontrolindia.com

About the Role:
● The Manager - Customer Experience is responsible for customer retention, on-time renewal, price increase and upselling / cross-selling and delivering outstanding customer experience.
● The incumbent shall report to the General Manager - Customer Care and must work as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.

Job Responsibilities:
Deliver Budgeted Profit
● Achieve budgeted customer retention,



on-time renewal and price Increases for Residential and Commercial customers
● Identifying Renewal Challenges for CCEs/CDEs/CSEs and guiding them with solutions to improve customer renewal.
● Usage of Renewal Portal in Totality & Driving Advance Renewal Process Deliver Budgeted Revenue Growth
● Branch CCE
● Generate referral leads from existing customers
● Revenue generation through referral leads and lost customers as per the target set Deliver outstanding customer care by delivering outstanding customer experience
● Work with branches to implement a ‘complaint management’ process Build Teamwork and Engagement
● Embed new colleague model
● Ensure Customer Care colleague retention as per the target set
● As a part of the Talent process rollout, Identify the Top potential resources, Coach and Develop them
● Work on a Career path working closely with the region
● Introduce U+ training to CCE to enhance their Pest knowled

📌 Assistant Manager- Customer Experience-Ahmedabad
🏢 Rentokil Initial
📍 Ahmedabad