As a Flight Booking Agent, you will:
- Prioritize tasks effectively, juggling multiple client requests to coordinate flight arrangements, source competitive airfares, drive sales, and manage payment processing, all within time-sensitive deadlines.
- Demonstrate exceptional customer service skills, organizational capabilities, and adeptness at working autonomously.
- Grasp customer requirements comprehensively, considering travel dates, destinations, budgets, and special requests.
- Secure budget-friendly flight options for clients, leveraging industry acumen, expertise, and knowledge of booking systems.
- Execute sales by presenting suitable flight selections and issuing tickets proficiently through our booking system.
- Proactively follow up with potential clients via phone communication, addressing inquiries throughout the booking process.
- Manage bookings and payment processing meticulously, ensuring accurate documentation for processing.
- Provide expert counsel on travel arrangements, including visa and passport requirements.
- Efficiently issue and dispatch electronic tickets,



ensuring clients have essential travel information.
- Keep clients informed about any modifications to their bookings or relevant travel-related updates.
- Resolve customer complaints promptly, ensuring satisfaction and contentment.
- Organize and track emails, facilitating prompt responses and effective client follow-ups.
- Your role is crucial to our team's success and our commitment to delivering exceptional customer service and unforgettable travel experiences.

Requirements
Qualifications:
- Bachelor's degree in Engineering, Science, or related fields.
- Less than 1 year of experience in customer service or sales.
- Strong customer service skills.
- Excellent verbal and written communication.
- Proficiency in Microsoft Office.
- Ability to work independently and in a team.
- Flexibility for night shift work.
- Proficiency in multiple languages is preferred.

Benefits
Flight Booking

📌 Entry-level Customer Experience Specialist (Ambattur)
🏢 Citiair Travel
📍 Ambattur