Treasury Management Application Support - 6+ Years of Experience – EMEA Shift – Pune Location ​‌

About the team

The FIS Enterprise Treasury Client Experience (CX) team provides product support to global clients using Quantum (FIS Treasury and Risk Manager - Quantum Edition). The team investigates functional and technical product issues, manages client communication, coordinates with internal resolver teams, and supports reliable day-to-day use of the Quantum application.

What you will be doing
- Own complex Quantum incidents and service requests from initial assessment through resolution, workaround, or effective hand-off, with clear accountability and timely updates.
- Investigate functional and technical issues using application behavior, logs, SQL queries, configuration details, interfaces, job status, and other available diagnostic evidence.
- Assess business impact and priority, manage escalations, and provide explicit and accurate communication to clients and internal stakeholders.
- Provide product guidance across Quantum treasury workflows,



including cash and liquidity management, payments, bank reconciliation, statements, accounting, reporting, interfaces, and related controls.
- Reproduce reported issues where possible, document findings, and coordinate with Product, Engineering, Professional Services, Hosting, Database, Network, and other resolver teams.
- Drive problem investigation and root cause coordination for recurring or high-impact issues, and convert findings into preventive actions, knowledge content, or support process improvements.
- Support client discussions, incident calls, product issue reviews, risk updates, and action tracking for assigned cases.
- Contribute to upgrade, release, testing, configuration, and post-change support activities as required.
- Maintain high-quality ticket updates, investigation notes, handovers, troubleshooting procedures, and knowledge articles.
- Work effectively across APJ, EMEA, and US stakeholder groups in

📌 Treasury Management Application Support (Pune)
🏢 FIS Capital Markets
📍 Pune