Meet the Team:

Customer Experience (CX) Customer Success Specialists (CSS) are a team of extraordinary technical guides whose #1 focus is to deliver exclusive customer experience. We help solve business challenges with network-centric solutions that accelerate customer and partner success and dedication. As a team we know that in engineering and customer success, you can only be successful together, so we emphasize a culture of helping each other, working together, winning together and having fun together.
As a CSS team we help customers adopt and expand Cisco solutions by showing impact on the customer’s business goals. Maintaining an end-to-end lens, as CSSs we partner closely with Customer Success Executives, Success Programs Managers, sales accounts teams, delivery teams, partners and others to affect adoption and renewals.

Your Impact:




- This role ensures the adoption of software and value realization that lead to successful renewals and business growth by leveraging AI-driven insights and a thorough understanding of customer environments and deployments to tailor adoption strategies.
- It proactively develops and orchestrates technical adoption planning (TAP) execution, creating and driving TAPs that align with customer goals to maximize technology investments and promote the full utilization of Cisco technologies, with designated Customer Success Specialists (CSS) typically owning TAP creation and pooled CSSs contributing architecture-specific expertise.
- The position facilitates alignment workshops to review adoption progress and drive expected customer outcomes and perks, resulting in successful onboarding, adoption, and renewals.
- It drives scale impact by creating and delivering advanced technical enablement Expert Insight Series, stays current with the latest Cisco technologies including AI advancements, the competitive landscape, and industry trends to provide expert guidance, and participates in stakeholder workshops to articulate the state of t

📌 Customer Experience Customer Success Specialist (Bengaluru)
🏢 Cisco
📍 Bengaluru